Terms and Conditions
Shipping Policy
Shipping estimates to US customers is a line item in the order. Shipments under 100 pounds will be delivered via UPS Ground. Shipments 100 lbs and over, or shipments with a length over 90 inches, will be delivered via LTL common carrier. We recommend that you utilize the liftgate service for items 100 pounds and over. Liftgate Service lowers the shipment from the delivery vehicle to curbside and does not include inside delivery, un-crating or installation. The fee for Liftgate Service varies between Residential and Commercial delivery addresses, which are managed by you in your Customer Profile or during checkout using our Shipping Calculator. We are unable to deliver to Post Office Boxes or to APO/FPO addresses.If our shipping carrier determines that your address is inaccessible for delivery, please contact MyChefStore.com Customer Service at 415-877-4803 (10:00 a.m. - 6:00pm PST, M-F) immediately so that we may assist you in making other arrangements. This may involve final delivery at the nearest shipping terminal. In whatever manner you receive a delivery, please note that it remains your responsibility to follow our Rules of Receiving guidelines.
Most orders arrive within 5 - 14 days from completion of your order. Special Orders, orders for furniture or large equipment may take longer. SHIPPING TIMELINES ARE NOT GUARANTEED. All displayed shipping terms are estimates only and cannot account for delays by the freight carrier, including but not limited to inclement weather or traffic delays. If delivery of your shipment is date sensitive, or if your shipping address requires special consideration (such as being rural or difficult to access), please contact MyChefStore.com Customer Service at 415-877-4803 (10:00 a.m. - 6:00pm PST, M-F) or email sales@mychefstore.com immediately so that we may assist you in making arrangements.
Occasionally, there may be an error in automated estimation of shipping charges, and MyChefStore.com reserves the right to increase shipping costs on orders. MyChefStore.com will contact Customer if there is a change in shipping cost, and Customer approval must be received before an item with a shipping price change ships.
Alaska and Hawaii
In most instances, we are able to estimate shipping charges to both Alaska and Hawaii.Hawaii: For Oahu, estimates include curbside delivery. For Maui, Lanai, Hawaii (the Big Island), Molokai and Kauai, delivery includes FOB Young Brothers dock only
Alaska: Certain remote addresses may be inaccessible for delivery. If you have difficulty obtaining a real time estimate during the ordering process, please contact MyChefStore.com Customer Service at 415-877-4803 (10:00 a.m. - 6:00pm PST, M-F) or email sales@mychefstore.com immediately so that we may assist you in making arrangements.
WARRANTIES
All equipment is intended for COMMERCIAL USE ONLY, and is disallowed for residential use. Warranties, if any, are provided by the manufacturer and not MyChefStore. Manufacturer warranties are void if equipment is installed or utilized in other than a commercial application. If install venue is remote, or to an island or other venue not readily accessible, additional travel time may not be covered. Warranties valid only in the 50 United States. Refer to the warranty provided by the manufacturer for specifics.Rules of Receiving
Care is taken when packing your order and all equipment is inspected before shipping, but on occasion a shipment may be lost or damaged in transit. At the time your shipment is received, it is your responsibility to follow these guidelines.Before you sign the delivery receipt (or bill of lading), and before the driver departs:
- Verify the number of cartons.
- Open, unpack and thoroughly inspect your shipment for any damage. If damage or shortages are discovered, you must make a notation on all copies of the freight bill describing the damage or shortage in detail.
- It is your right to refuse any shipment that shows signs of damage or shortage at the time of delivery.
- Your signature on the delivery receipt is an acknowledgement that the shipment was received in good condition and without damage or shortage.
- If the driver demands to leave before all portions of your shipment have been inspected, note on the delivery receipt (near your signature) that the driver would not allow for inspection.
- Save all shipping cartons and packing materials.
- Immediately request an inspection by the carrier and file a freight claim.
- If packing materials are not saved, your opportunity to recover damages will be restricted. Failure to follow any of the above mentioned guidelines will also restrict your ability to return merchandise or file a claim for damages.
- The freight carrier is responsible for loss or damage. MyChefStore includes freight protection coverage in the cost we pay the carrier. It is your responsibility to file all claims with the freight carrier in a timely fashion in accordance with their terms and conditions.
Redelivery or Reconsignment
If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply. You are responsible for such additional fees, if any, and your credit card will be charged. The freight company will not deliver to an address different from the original order. Once a shipment is in transit, you may not change the delivery address (also known as reconsignment).Cancelled/Refused Orders
If you decide to cancel or refuse any part of your order after it has been shipped, you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking fees and any additional fees that may be incurred by MyChefStore.com. (Except for damaged equipment refused at time of delivery only.)Return Policy
Contact our Customer Service department to receive a Return Authorization Number. A Return Authorization Number is required PRIOR to return. Certain items may be returned but a 25% - 50% restocking fee, plus outbound and return freight and any other costs that may be incurred by MyChefStore.com. Items are returned to the manufacturer for certification of unused and undamaged status. We may not accept returns of certain items, including but not limited to:- Requests for returns must be made within seven (7) days of delivery of any order.
- Items that require fabrication upon order are generally disallowed from return.
- Any item that has any signs of use. Determination of "use" are the sole discretion of MyChefStore.com.
- Any item that is not in its original condition, is damaged, or is missing parts.
- Items returned without a Return Authorization Number.
- Items must be packaged in its original packaging and all shipping must be pre-paid.
- Provided the item is returned in an undamaged and unused condition and the above terms met, your refund, less freight and restocking fee, will be processed.
Privacy Policy
Privacy
Effective date: July 20, 2018
Mid CIty Restaurant Supply (“us”, “we”, or “our”) operates the www.midcityre.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. This Privacy Policy for Mid CIty Restaurant Supply is powered by FreePrivacyPolicy.com.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.midcityre.com
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- Cookies and Usage Data
Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Mid CIty Restaurant Supply uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Mid CIty Restaurant Supply will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
Legal Requirements
Mid CIty Restaurant Supply may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Mid CIty Restaurant Supply
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: sales@midcityre.com
Policies • Privacy Policy