Live restaurant equipment chat
MyChefStore.com | Restaurant Supply Dealer

Shipping Policy

Shipping estimates to US customers will usually be a line item in the order. Shipments under 100 pounds will be delivered via UPS Ground. Shipments 100 lbs and over, or shipments with a length over 90 inches, will be delivered via common carrier. We recommend that you utilize the liftgate service for items 100 pounds and over. Liftgate Service lowers the shipment from the delivery vehicle to curbside and does not include inside delivery, un-crating or installation. The fee for Liftgate Service varies between Residential and Commercial delivery addresses, which are managed by you in your Customer Profile or during checkout using our Shipping Calculator. We are unable to deliver to Post Office Boxes or to APO/FPO addresses.

If our shipping carrier determines that your address is inaccessible for delivery, please contact MyChefStore.com Customer Service at 866-446-2930 (10:00 a.m. - 6:00pm PST, M-F) immediately so that we may assist you in making other arrangements. This may involve final delivery at the nearest shipping terminal. In whatever manner you receive a delivery, please note that it remains your responsibility to follow our Rules of Receiving guidelines.

Most orders arrive within 5 � 14 days from completion of your order. Special Orders, orders for furniture or large equipment may take longer. You can track the progress of your delivery by clicking on "Order Status" after you have placed your order. All displayed transit times are estimates only and do not include day of pickup. Pickup dates are not guaranteed. If delivery of your shipment is date sensitive, or if your shipping address requires special consideration (such as being rural or difficult to access), please contact MyChefStore.com Customer Service at 866-446-2930 (10:00 a.m. - 6:00pm PST, M-F) or email sales@mychefstore.com immediately so that we may assist you in making arrangements. MyChefStore.com may provide an estimate of shipping date and transit time. We are not responsible for unforeseen delays by the manufacturer or the freight carrier.

Occasionally, there may be an error in automated estimation of shipping charges, and MyChefStore.com reserves the right to increase shipping costs on orders. MyChefStore.com will contact Customer if there is a change in shipping cost, and Customer approval must be received before an item with a shipping price change ships.

Alaska and Hawaii

In most instances, we are able to estimate shipping charges to both Alaska and Hawaii.

Hawaii: For Oahu, estimates include curbside delivery. For Maui, Lanai, Hawaii (the Big Island), Molokai and Kauai, delivery includes FOB Young Brothers� dock only

Alaska: Certain remote addresses may be inaccessible for delivery. If you have difficulty obtaining a real time estimate during the ordering process, please contact MyChefStore.com Customer Service at 866-446-2930 (10:00 a.m. - 6:00pm PST, M-F) or email sales@mychefstore.com immediately so that we may assist you in making arrangements.

WARRANTIES

Unless specifically identified 'FOR RESIDENTIAL USE,' all equipment is intended for commercial use only. Most warranties, if any, are void if equipment is installed or utilized in other than a commercial application. Additionally, if install venue is remote, or to an island or other venue not readily accessible, additional travel time may not be covered. Warranties valid only in the 50 United States. Refer to the warranty provided by the manufacturer for specifics.

Taxes

MyChefStore is not responsible for taxes, if any, specific to delivery jurisdiction.

Rules of Receiving

Care is taken when packing your order and all equipment is inspected before shipping, but on occasion a shipment may be lost or damaged in transit. At the time your shipment is received, it is your responsibility to follow these guidelines.

Before you sign the delivery receipt (or bill of lading), and before the driver departs: If concealed damage is discovered: If packing materials are not saved, your opportunity to recover damages will be restricted. Failure to follow any of the above mentioned guidelines will also restrict your ability to return merchandise or file a claim for damages.

The freight carrier is responsible for loss or damage. It is your responsibility to file all claims with the freight carrier in a timely fashion in accordance with their terms and conditions.

Redelivery or Reconsignment

If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply. You are responsible for such additional fees, if any, and your credit card will be charged. The freight company will not deliver to an address different from the original order.

Once a shipment is in transit, you may not change the delivery address (also known as reconsignment).

Cancelled/Refused Orders

If you decide to cancel or refuse any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking fees and any additional fees that may be incurred by MyChefStore.com. (Except for damaged equipment refused at time of delivery only.)

We reserve the right to select the shipping method on all quoted shipments. Please contact MyChefStore.com Customer Service at 866-446-2930 (10:00 a.m. - 6:00pm PST, M-F) or email sales@mychefstore.com for special consideration in shipping requests.

Return Policy

Please contact our Customer Service department before returning any order to receive a Return Authorization Number. A Return Authorization Number is required before attempting to return any order. Requests for returns must be made within seven (7) days of receipt of your order.

Certain items may be returned and a 25% - 50% restocking fee, plus freight and any other costs that may be incurred by MyChefStore.com, will be applied. Items that require fabrication upon order are generally disallowed from return. We may not accept returns of certain items, including but not limited to: Items must be properly packaged in its original packaging and all shipping must be pre-paid.

Provided the items return in an undamaged and unused condition and the above terms met, your refund, less restocking fee, will be processed.

Billing Addresses and Shipping Addresses

We do allow orders where the shipping address is different than the billing address. The shipping address must be a physical address and not a Post Office Box or an APO/FPO address. Sometimes a shipping delay may occur if our fraud prevention measures require further verification of the order. In some situations, we may require the signature of the cardholder and additional information. In this event, you will receive an emailed copy of your order, which will contain additional form fields for completion, which must be printed, completed, and returned to MyChefStore.com via fax at 866-566-2156 before your order is processed.

Multiple Shipping Addresses

We cannot ship to 2 or more addresses. You will need to process a separate order for each address.